ISO 9000 version 2000: vers une organisation apprenante?
ISO 9000: 2000: towards a learning organization?
Author(s): Michel Domenc, Youcef Aissani , Jocelyne SimbilleSubject(s): Social Sciences
Published by: ESSACHESS
Keywords: ISO standard; organizational change; cooperation skills; communication; decision
Summary/Abstract: The 2000 version of ISO 9000 contains major changes compared to the 1994 version. We hypothesize that the changes it induces are in line of research applying the emergence of a new "model" organization. From a field survey among actors involved in implementing the new standard, the research presented examines changes recorded in terms of spaces of communication and cooperation, competence, shared responsibilities. These changes involved the development of a learning organization.
Journal: ESSACHESS - Journal for Communication Studies
- Issue Year: II/2009
- Issue No: 01
- Page Range: 53-67
- Page Count: 14
- Language: French