Quality Improvement in Museums Using Organizational Diagnosis
Quality Improvement in Museums Using Organizational Diagnosis

Summary/Abstract: Financial problems of the public system indicate the necessity to reform it following the private organizations’ model. In the field of public institutions, museums have a special place for two reasons: the specific nature of the needs they address in the society, and the intense competition they face. Based on these aspects, the purpose of this paper is to show how museums can improve their quality in order to gain a competitive advantage. Unlike previous studies, which have been focused on measuring the quality of museums, this article proposes the use of organizational diagnosis as a tool to improve quality in museums. The case study summarizes the main quality problems and improvement measures proposed within the organizational diagnosis of «Baia Mare Artistic Centre» County Museum of Art. This paper may be useful both as a model for other museums on how to improve quality by using organizational diagnosis, and as a benchmarking data source.

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