The balanced scorecard in the public sector in Poland. The case of implementation in the customs service in Polnad
The balanced scorecard in the public sector in Poland. The case of implementation in the customs service in Polnad

Summary/Abstract: The challenge for the public sector organizations is to build customer-focused strategies which are well designed, satisfy customer needs and provide superior levels in product and service performance. The main goal of this paper is to introduce the possibilities of using the Balanced Scorecard as a tool which describes the strategy and helps to monitor its realization. At the beginning the article presents the general concept of the Balanced Scorecard. Then, the case of its implementation in the Customs Service in Poland is discussed. The summary indicates the benefits of the Balanced Scorecard implementation.

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