Internal benchmarking of technological process in a heating company
Internal benchmarking of technological process in a heating company

Summary/Abstract: The aim of this article is to illustrate the possibilities of using internal benchmarking to improve efficiency of technological process in a heating company. The research has been carried out on the basis of data from 2011 to 2013, coming from four combined heat and power plants operating within one heating company. Internal benchmarking allows for comparing the efficiency of technological process in these combined heat and power plants as well as implementing the best practices developed by a leader in the area. Separating key factors, specific to heating industry, which can be crucial in efficiency of technological process, allows one to identify the most relevant areas of business improvement in heating industry. The obtained results may be a reference point to undertake more detailed analysis.

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