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Jakość usług wodno-kanalizacyjnych
THE QUALITY OF WATER AND SANITATION SERVICES

Author(s): Jarosław Witkowski, Magdalena Graczyk
Subject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: QUALITY OF SERVICES; PUBLIC SERVICES; WATER AND SANITATION SERVICES

Summary/Abstract: There is presented in the paper the general methodology of public services man¬agement, particularly in the branch of water and sanitation services, which is applied in natu¬ral monopoly circumstances. There are also described legal rules in scope of balancing the groups of interest of water suppliers (services operator) and the receivers (customers). Au¬thors presents the auditing concept of water-sanitation system. There are defined indexes of monitoring the services in the context of creating benchmarking database which could allow the improvement of standards of public services providing.

  • Issue Year: 2011
  • Issue No: 151
  • Page Range: 222-239
  • Page Count: 18
  • Language: Polish
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