Możliwości pomiaru efektywności procesów w administracji publicznej z wykorzystaniem metod taksonomicznych
Possibilities of measuring the effectiveness of processes in public administration by means of taxonomic methods

Summary/Abstract: The purpose of this article is to present the possibilities of measuring the efficiency of processes in public administration offices in the context of quality management systems which operate in them and which are conformable to the requirements of BS EN ISO 9001:2009. The first part of the paper presents the results of the analysis of the possibility of measuring the effectiveness and efficiency of processes. Next, the article describes the results of the diagnosis implementation of measurement processes studied in marshal offices, for the analysis of these processes effectiveness. The study involved three selected marshals’ offices having implemented a quality management system complied with the requirements of ISO 9001. In these units a self-assessment based on the guidelines of ISO 9004, unstructured interviews with proxies for the quality management system and in-depth documentation studies were conducted. Studies showed an insufficient preparation of these units to measure the effectiveness of processes, including the implementation processes of administrative services. In the final part taxonomic meters are proposed to measure the effectiveness of processes .

• Details
• Contents