Адаптиране на информационната система на туристическата фирма към съвременните икономически условия
Adaptation of the Information System of the Tourist Company to Current Economic Conditions

Summary/Abstract: The introduction of new information and communication technologies (ICTs) in the information system of the tourism company is not an end in itself, but a source of competitive advantages that, in terms of global competition in the tourism sector, exacerbated by worldwide economic crisis, cannot be ignored. Therefore, issues of improving the return on ICT investment, discovery and documentation of best practices and scientifically sound development of tourism information systems be-come very serious. This article presents the results of a survey of over 100 established travel companies and hotel chains in Bulgaria, aimed at identifying the status and problems of their information systems, best practices in investment in ICT as well as the impor-tance that tourism companies attach to the ICT as a necessary element for conducting the company's activities.

• Details
• Contents