Orientacja na klienta a problem wykluczenia cyfrowego
Client orientation and the problem digital divide

Summary/Abstract: This paper presents the concept of creating and maintaining business relationships with its customers. Play a key role in the use of ICT. They are on the one hand a great tool for building lasting relationships with our customers, but on the other hand, it can be a problem so. Digital Divide. This phenomenon can be seen at different levels: including social, economic and demographic. Hence the illustration of the phenomenon under study are selected statistics illustrating the use of ICT in enterprises and by individual customers.

• Details
• Contents