CRISIS COMMUNICATION. A TRANSATLANTIC PERSPECTIVE
CRISIS COMMUNICATION. A TRANSATLANTIC PERSPECTIVE

Summary/Abstract: An integrative framework for any crisis management strategy includes a crisis communication plan since the role of communication during a crisis is vital. Effective crisis communication management is structured on several stages (that must be strongly linked with the specific needs of the citizens) that will be developed in the present study, alongside with a practical approach of the most common institutional procedures. The theoretical background will be continued with a short analysis on the crisis communication of two of the most dramatic and challenging crisis – the “9/11” terrorist attacks from US and the ‘Charlie Hebdo’ case, also known as ‘the French 9/11’.

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