Metodyka badania satysfakcji pacjentów
Methodology of patients satisfaction survey

Summary/Abstract: Measuring patients satisfaction with provided health services is an important part of quality management in medical entities and may be used as a measure of the services quality provided by the entity. The introduction of the quality management principles in health care facilities, including surveys of patient satisfaction, contribute to improving the competitiveness of the entity in the medical services market. The aim of this article is to present the indirect and direct methods of patient satisfaction surveys. Apart from the characteristics of the selected methods, the authors pay attention to the relation between patient satisfaction with health care services and the level of their quality. The benefits to the medical entities, resulting from the implementation of patient satisfaction surveys are also presented in this article.

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