Pomiar innowacyjności w sektorze usług. Wybrane problemy
Innovation metrics in the services sector. Selected problems

Summary/Abstract: This article identifies the available methods of measuring the innovation level in the service sector and attempts to evaluate them in terms of their accuracy. The analysis covers the innovation indices available for the service sectors of European economies. The discussion is divided into three parts. The first one recapitulates the nature of services and the ways in which they differ from manufacturing in terms of their susceptibility to innovation. The second part reviews the available metrics of innovation in services as published in the Community Innovation Survey (CIS) by the Eurostat. The final part discusses the results of a survey on the innovation levels in the individual EU countries. The analysis has demonstrated that analysing the innovation level of services with the sole use of CIS data gives rise to significant limitations. The main problem is that a large part of the service sector gets omitted in such an analysis.

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