Productivity of service delivery process as a factor affecting the level of differentiation
Productivity of service delivery process as a factor affecting the level of differentiation

Summary/Abstract: Differentiation of input elements of the process gives rise to different effects. Striving for standardization is an essential measure aimed at the elimination of disparities in processes. However, even the highest level of standardization does not allow to unify the organization implemented in sequence. The factor that largely determines the instability of the process is human. The uniqueness and complexity of human resources is a key element for the results of the organization’s activities. This article aims to show how the implementation of service delivery processes by human factor influences the differentiation of process effects. The presented data should show the disparity in the quantity and productivity resulting from the diversity of the human factor involved in the provision of services. The article takes into account the initial stage of research of work productivity of auto mechanics. The study allows to show how the inputs and outputs of the processes determine the productivity and valuation of work in the organization.

• Details
• Contents