Analysis of multidimensional information structures in economic service process – nonlinear approach
Analysis of multidimensional information structures in economic service process – nonlinear approach

Summary/Abstract: Advancing automation of services lessens human’s participation in providing services. Until now the research done by economists has included the depiction of “the new economy”, mainly in the field of production, where information is connected to information technology and, at the same time, marginalizing the services. The aim of the article is obtaining a model of a rational service provider that functions in multidimensional space of their activity: classical (direct) and digital through identifying the stages of a service provision process. In order to achieve the goal hypothetico-deductive and algorithmic methods were applied. The results of the analysis are the contribution to further research. They are the first step towards drawing up comprehensive understanding of the specificity of the process, in which one provides services. However the lack of exact repetition of economic occurrences may constitute a limitation while identifying the abovementioned stages. No exact repetition conditions arise from strong emotional influence under which a service provider is. Nevertheless, the evaluation made in the article may be an incentive to activate the elements responsible for efficiency of a service organization and the elements that eliminate factors destabilizing efficient operation of a service provider.

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