Jakość logistycznej obsługi klienta w firmie Poczta Polska S.A. w opinii klientów
The quality of logistics customer service in the company Poczta Polska S.A in the opinion of customers

Summary/Abstract: For customers using the services of companies offering logistics services is increasingly important not only the price of services offered but also their quality. This applies, inter alia, to operators in the KEP market. In the case of logistics customer service, quality of service is very important. This thesis presents an evaluation of the logistics system on the example of customer service in Poczta Polska S.A. Assessment of the entity was based on the specified elements of logistics customer service such as: time, reliability, communication, and convenience. The study was carried out on the basis of surveys results gathered by the author. The results of customer feedback allowed to evaluate quality services offered by the company.

• Details
• Contents