Mobile Technology Solutions in Business Communications – New Tools in Practical Implementation
Mobile Technology Solutions in Business Communications – New Tools in Practical Implementation

Summary/Abstract: The scientific purpose of the paper is a discussion of the theoretical framework concerning new channels of business communications as well as the logic of mobile communications and its characteristic devices. Attention was paid to the multidimensionality of media convergence and to the mobile technology development. The cognitive purpose of the study is to characterise the selected tools and multimedia applications, to co-create content and conduct an interactive dialogue with customers using mobile technology. Then the study provides practical examples of how to use the potential of mobile technologies in business communication processes. The application of the empirical method of case studies has made it possible to characterise the essence of mobile technologies and to illustrate the studied phenomenon in business practice. The research findings confirm the significant impact of mobile technologies on social networks, communication strategies, and customer’s behaviour. The paper concludes with the practical recommendations and directions for a further research of future communication technologies. This is a research article.

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