Wpływ mobilnych technologii informacyjnych na procesy zakupu
The Impact of Mobile Information Technology on Purchasing Processes

Summary/Abstract: The aim of this article is to present the changes in shopping habits of Polish consumers taking place along with the possibilities of using mobile technology in the buying process. The article is based on a review of the literature in the field of consumer behaviour and an analysis of the collected research material developed as a result of empirical studies conducted by different agencies as well as scientific research centres. Studies show customers very quickly adapted to the changing reality and new mobile solutions. They use technology to make their life easier, make sound decisions in shopping, and thus redefining the way they do shopping. The more customers buy online or use a smartphone as a purchase support, the less sufficient traditional experience in shops becomes. Mobile devices change the consumer but through the consumer’s purchase habits and evolving preferences they create the need for changes. Continuous development of technology allows both marketers and customers to develop new skills, and the multitude of available devices has changed their habits presented so far, thus influencing buying decisions.

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