Konsument w dobie mediów społecznościowych – wyzwania i ograniczenia dla organizacji
Consumer at the Time of Social Media – Challenges and Restrictions for Organisations

Summary/Abstract: In her article, the author discussed the challenges and restrictions posed to organisations in result of functioning of brands in the space of social media. In this approach, she also presented both the challenges in the area of market communication and the restrictions whose main source is the present strong consumer’s position issuing already not only from an unlimited access to information but also the mass productions of contents and opinions of users of products and services on their features and adjustment to the individual needs of customers. Based on the review of the contemporary literature devoted to these issues, she presented the areas which deserve a particular attention and which should be a starting point for further analyses for researchers of the issue as well as for enterprises taking the challenges of rational and generating value for organisations and customers of their presence in social media.

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