Reklama leków OTC jako narzędzie budowania przewagi konkurencyjnej i jej wpływ na zachowania konsumentów na rynku ochrony zdrowia
Advertising of OTC Medicines as a Tool for Building Competitive Advantage and Its Impact on Consumers’ Behaviours in the Healthcare Market

Summary/Abstract: The progressing globalisation is reinforcing competition among the pharmaceutical market’s participants. This forces intensification of marketing activities for the purpose of building competitive advantage. Their basic tool is advertising. An aim of the article is to identify consumers’ opinions on advertising of OTC medicines and its impact on their purchasing decisions. In 2013, there were surveyed, with the use of questionnaire, 510 adults. Findings were worked out statistically. Every fifth consumer assesses advertising as an unreliable source of information. The main source of information of medicines is doctors or pharmacists. The factor deciding the issue of medicine purchase is conviction of its efficacy. The traditional forms of advertising OTC medicines slightly affect consumers’ purchasing decisions; therefore, it is worthwhile to look for other methods of promotion. The society does not accept indiscriminately advertising messages leaving the room for promotional messages based on reliable information. The article is of the research nature.

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