Wybrane aspekty zarządzania usługami IT
Chosen Aspects of IT Services Management
Author(s): Anna PamułaSubject(s): Economy, Business Economy / Management
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Keywords: ITIL; ITSM; IT infrastructure; IT services
Summary/Abstract: The paper presents ITIL (Information Technology Infrastructure Library) concept and discuss the most often implemented processes as the practice of managing IT services in large organizations and SME. The article points the customer satisfaction as the main challenge behind IT departments. Some new trend in ITISM are discussed.
Journal: Ekonomiczne Problemy Usług
- Issue Year: 126/2017
- Issue No: 1/1
- Page Range: 277-287
- Page Count: 11
- Language: Polish
