Znaczenie zaufania w strategiach marketingowych opartych na współtworzeniu wartości z klientami
The importance of trust in the marketing strategies based on co-creating value with customer
Author(s): Małgorzata Marzec, Grzegorz BaranSubject(s): Marketing / Advertising
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Summary/Abstract: The paper attempts to prove that trust is an important factor in the success of marketing strategies based on co-creating value with customers. The analysis of marketing theory (in particular the concept of value co-creation and the importance of trust in relationships with customers) was adopted in order to justify the hypothesis thesis. The study of value co-creation in the area of health care completed the analysis. The analysis positively verified the hypothesis.
Journal: Marketing i Zarządzanie
- Issue Year: 2012
- Issue No: 25
- Page Range: 287-302
- Page Count: 16
- Language: Polish