Deconstructing Design to Facilitate Its Research within Public Service Organisation
Deconstructing Design to Facilitate Its Research within Public Service Organisation

Summary/Abstract: Design in public service organisations is an important context, possibly influencing many aspects of public management. Yet it has not been well included in the main research stream as a variable, mostly due to elusive understanding of the phenomenon and its weak operationalisation. Research aims. This paper aims to further the understanding of design within Public Service Organisations (PSOs), in order to propose the main dimensions for measuring design within PSOs. Methodology. This study uses a literature review and deconstruction based on a narrative analysis. Literature has been hand-picked according to snowball effect logic. Key findings. The obtained results of deconstruction allowed for proposing a consistent and comprehensive framework of design within PSOs. It facilitates research by giving the ground for developing concrete measures.

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