THE IMPORTANCE OF TRUST IN THE IMPLEMENTATION OF THE STRATEGIC MANAGEMENT PROCESS
THE IMPORTANCE OF TRUST IN THE IMPLEMENTATION OF THE STRATEGIC MANAGEMENT PROCESS

Summary/Abstract: Although trust is a prerequisite for building business relationships, the scientific output of the theoretical and empirical research in this field in management sciences is rather meager. It concerns mainly the trust in the context of building relationships with external partners. However, from the perspective of management it is important to focus on the issue of trust primarily in relation to employees. Research aims. The aim of the article is to present the achievements of theoretical and empirical research on the issues of trust in the strategic management process. Methodology. The studies concerned selected problems associated with the trust of the management staff in relation to employees and the implementation of the strategic management procedure. The main questions concerned: 1. Considering employee ideas when making key decisions in the company. 2. Engagement of employees in the strategy development. 3. Responsibility of all employees for the implementation of the strategy. 4. Discretionary powers of the employees as to the manner of implementing the strategy. The test sample included 150 Polish companies (50 small businesses, 50 medium-sized companies, and 50 large companies). The research tool was a survey questionnaire. In the survey, a research technique applied in quantitative studies – Paper and Pencil Interview (PAPI) was used. The five-point Likert scale was used in the survey questionnaire. Key findings. The surveys allowed confirming the existence of a relationship between trust and the implementation of the strategic management procedure

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