Efektywność społeczna kontraktowanych zadań publicznych
Social efficiency of contracting public services

Summary/Abstract: This paper presents the issue of measuring the effectiveness of public services implemented by NGOs. Outsourcing of public tasks by public administration institutions to external entities (often local NGOs) is becoming an increasingly popular way to meet social needs. This solution has many advantages, one of them being an increase in efficiency. However, it is not a universal rule and, therefore, it is necessary to develop and improve the previously used methods of measuring the effectiveness of social services. These methods should allow for an identification of the degree of efficiency by distinguishing between the effective performance of public services and inefficient operations. This paper proposes a method of estimating the effectiveness of the implementation of contracted public services (referred to as the Method of Key Effects – MKE), accompanied by practical examples of its application.

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