Systemic Relationship Marketing: Co-creating Sports Brand Equity with Fans and Other Stakeholders
Systemic Relationship Marketing: Co-creating Sports Brand Equity with Fans and Other Stakeholders

Summary/Abstract: Relationship marketing can be a possibility for sports clubs to improve their brand equity and to deliver added value to their fans. Leading and managing the sports club by a relationship marketing philosophy can help involve the fans into co-creating value. This paper begins by presenting three different types of relationship marketing that sports clubs can use: non-systemic, simply systemic and complex systemic. After making the differences between these three types, the research concentrates on discussing the two systemic marketing types, and provides ideas of how sports clubs can encourage their fans to contribute with value to the brand. Hence, the idea of co-creating value for the brand equity, is further discussed, by presenting models of how clubs could involve fans into the marketing process.

• Details
• Contents