Rola kompetencji pracowniczych w administracji publicznej
The role of employee competences in public administration

Summary/Abstract: The employee and his competences currently play a key role in public administration. Developing the competences of an official affects the introduction of desired quality changes in work and building relationships with clients. Competences, or all the features and skills of the staff should be consistent with the mission and vision of a public organization. It can be stated that such actions of a competent official as effective presentation of traits and skills, proper tactics, and good preparation for service determine the appropriate assessment of the public services’ quality by the environment. It should be remembered that the role of the management staff is to support subordinates in these activities and appropriate motivation.

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