Six Sigma Vs. Total Quality Management - Presence In World And Serbian Economy Cover Image

Six sigma Vs upravljanje ukupnim kvalitetom - prisustvo u svetskoj privredi i privredi Srbije
Six Sigma Vs. Total Quality Management - Presence In World And Serbian Economy

Author(s): Vladimir Zlatić, Marija Anđelković Pešić, Vinko Lepojević
Subject(s): Economy
Published by: Универзитет у Нишу
Keywords: Six Sigma; Total Quality Management; customers; defects; leadership; business culture

Summary/Abstract: The Six Sigma concept represents a step forward in the evolutionary development of the approaches for providing competitive advantage based on continuous quality improvement. In that sense, this concept is the successor of Total Quality Management, and, as each new generation surpasses its predecessor, Six Sigma goes beyond Total Quality Management. After implementation of this concept many companies around the world have achieved significant results. Guided by this fact, the aim of this paper is to show the advantages of the Six Sigma concept compared to Total Quality Management. The paper presents data which show presence of the Six Sigma concept in the world economy, but at the same time data from which one can realize the "place" of the Serbian economy compared to the world economy, when it is about implementation of this concept.

  • Issue Year: 2011
  • Issue No: 2
  • Page Range: 221-233
  • Page Count: 13
  • Language: English
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