Компетентността на потребителите на банкови услуги - важна предпоставка за установяване на доверие между тях и банките
The competence of users of Bank services – an important prerequisite for the estabilishment of trust between them and banks

Summary/Abstract: In the modern world, banking products and services have entered into the lives of people. The global financial crisis and bankruptcy of Corporate Commercial Bank in the summer of 2014 in our country showed many problems in the banking sector globally and in our country. Countries, institutions, citizens and businesses have suffered greater or lesser losses. And the result is - decline in confidence in banks. If those bank customers were more competent, their losses would be significantly smaller. This is a serious problem that needs to be investigated and resolved.

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