„THE SERVICE TALENT CYCLE“ – RELEVANCE TO ORGANIZATIONS PROVIDING TECHNOLOGY-ENABLED SERVICES Cover Image

„ЦИКЪЛ НА ТАЛАНТА В УСЛУГИТЕ“ – ПРИЛОЖИМОСТ В ОРГАНИЗАЦИИ ЗА ТЕХНОЛОГИЧНО БАЗИРАНИ УСЛУГИ
„THE SERVICE TALENT CYCLE“ – RELEVANCE TO ORGANIZATIONS PROVIDING TECHNOLOGY-ENABLED SERVICES

Author(s): Yulia Yorgova
Subject(s): Social Sciences, Economy, Business Economy / Management, Sociology, Evaluation research, Human Resources in Economy, Socio-Economic Research
Published by: Бургаски свободен университет
Keywords: The Service Talent Cycle; Technology-Enabled Services; HRM

Summary/Abstract: This paper aims to study the relevance of the Lovelock & Wirtz „The Service Talent Cycle“ model in organizations providing Technology-Enabled Services. To achieve the goal, the principles of the model are presented and analyzed, the main distinctive features of this type of services and the resulting specificities in the HRM practices are clarified. Conclusions are made on the feasibility of the model in Technology-Enabled Services organizations.

  • Issue Year: 2019
  • Issue No: X
  • Page Range: 113-120
  • Page Count: 8
  • Language: Bulgarian