Misselling na rynku niebankowych kredytów konsumenckich w świetle aktualnych problemów rynkowych
Misselling on the non-banking consumer credit market in the light of current market problems

Summary/Abstract: Loan institutions and the credit services they offer represent a growing percentage of the credit market in Poland. Observing this market, and the proceedings conducted by the President of the Office of Competition and Consumer Protection against loan institutions, confirms the existence of large-scale irregularities that directly affect consumers, essentially non-professional financial market participants. These irregularities include misselling, which is a practice infringing collective consumer interests and consisting of the offering of financial services (in the case of loan institutions – credit services) which do not correspond to the real needs of consumers or are offered in a manner inadequate to their nature. Misselling in the practices of loan institutions is manifested by: incorrectly informing consumers about the characteristics of the credit service, failure to inform them about the costs associated with the service purchased, as well as the application of differentiated and excessive charges. The article analyses the phenomenon of misselling in the practices of loan institutions. A proposal on how to limit and prevent the phenomenon of misselling on the non-banking consumer credit market is also presented.

• Details
• Contents