Władza menedżera logistyki kontraktowej w łańcuchu dostaw
The authority of the contract logistics manager in supply chain

Summary/Abstract: The article refers to the practice of one of the TSL market leaders (transport, forwarding, logistics) in Poland and aims to identify key aspects of the authority (power) of the contract logistics manager in the supply chain. This power is understood as the manager’s ability to influence on the shape and configuration of the chain, objects of flows and its goals. The appropriate position of the contract logistics manager in the organizational structure, assigning him the right tasks, delegations to decide and resources at disposal are the key attributes of the authority (power) of the analysed manager. The types of connections in which the analysed operator participates were identified and the model of the customer service process was presented with the participation of the analyzed manager. The profile of desired competence of the contract logistics manager was created and the key areas of improvement of its position in the supply chain were highlighted.

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