Financial Ombudsman w Wielkiej Brytanii jako efektywny alternatywny system rozstrzygania sporów na rynku finansowym – lekcja dla Polski?
Financial ombudsman in uk as an effective alternative Dispute resolution system in the Financial market – a Lesson for Poland?

Summary/Abstract: The institution of a financial ombudsman, especially after the crisis in the financial market, has become an indispensable entity to increase the level of consumers’ trust in the financial services market and its protection bodies. The aim of the study is to present and evaluate the functioning of the Financial Ombudsman Services in the UK. British Financial Ombudsman is the largest such institution in the world, has been operating since 2001 and already has an established position in the system of customer protection bodies in the financial market in this country. The research question the authors are try- ing to answer is whether the FOS as an alternative dispute resolution system is effective and whether it can be a model for such institutions in other countries, especially in Poland. The aim of this system is to provide consumers with a statutory alternative dispute resolution (ADR) system whereby complaints against providers of financial services primarily by individual customers (consumers) can be resolved quickly and with a minimum of formalities in a binding manner by a professional and independent en- tity (ombudsman) in a fair and reasonable manner. The article uses the following research methods: analysis of legal acts, desk research and analysis of FOS statistical data.

• Details
• Contents