UMIJEĆE KOMUNIKACIJE KROZ KONFLIKTE
THE ART OF COMMUNICATION THROUGH CONFLICTS

Author(s): Nenad Lučić
Subject(s): Social Sciences, Education, Communication studies, Theory of Communication
Published by: CENTAR MODERNIH ZNANJA
Keywords: communication; message; conflict; conflict management; compromise;
Summary/Abstract: Communication is the exchange of messages between the recipient and the recipient of messages. It is successful if the interlocutors understood the message equally. The word of communication literally means to do something general or common. Communication is the basis for communication. It becomes the cause and consequence of all interactions among people and thus forms the basis of human survival. If communication is not clear enough or the information is vague and the views of individuals are different, conflict can occur. Conflicts are an indispensable part of human functioning, and successful management becomes more and more important to them. Conflict management is a process and activity aimed at preventing the dysfunctional and destructive consequences of conflicts and directing the energy of conflict situations in order to understand the real problems that confront us and to identify the rational solutions for their overcoming, and this is only possible through communication. In this book, we have investigated the relevant bibliographic sources dealing with various aspects of communication. In terms of the conceptual definition of communication, we have identified the genesis of its development through the time and importance of communication in contemporary civilization. As the conflict and its resolution are the focus of this work, we paid particular attention to the etiology and the process of conflict management. We have surfaced and presented some of the successful conflict resolution models. This book can help researchers dealing with specific phenomena of communication processes, as they have shown the relevant theoretical settings of the art of communication.

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