EFQM Maturity Assessment
EFQM Maturity Assessment

Author(s): Maria Vitzilaiou, Thaleia Dima, Michail Glykas
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Glykas Quality Compass (GQC); Quality Management (QM); EFQM; Critical Success Factors (CSFs)
Summary/Abstract: The paper identifies the approaches of Quality Management Maturity Assessments and proposes the novel Quality Maturity Assessment framework called Glykas Quality Compass (GQC) that evaluates implementation initiatives holistically and comprehensively through a matrix of Critical Success Factors (CSFs) and Enablers. The authors apply the proposed framework in the newly published EFQM Model in order to verify the framework’s ease of use and concept validity. The EFQM model criteria were analyzed based on the CSFs and enablers presented in the GQC maturity framework. Based on the results of the analysis, the GQC - EFQM Model correlation table is presented. The results emphasize the importance of the contribution of excellence in improving the quality and performance of organizations that desire long-term results and sustainable value. GQC provides and integrates the CSFs with management principles and organizational resources with business objectives and leads to an integrated framework of quality management and corporate sustainability.

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