HUMAN RESOURCES – A RPA PERSPECTIVE
HUMAN RESOURCES – A RPA PERSPECTIVE

Author(s): Dragos Ovidiu Tofan
Subject(s): ICT Information and Communications Technologies
Published by: Editura Universităţii »Alexandru Ioan Cuza« din Iaşi
Keywords: Robotic Process Automation; human resources management; digitalization; data analysis
Summary/Abstract: Robotic Process Automation - RPA technologies are known as solutions to support or replace the human factor by automating repetitive and routine tasks, with a positive impact translated by increasing the level of productivity and eliminating the risk of error specific to such operations. These software "robots" have been adopted rapidly and widely in various fields of activity, given the proven efficiency in the field of data collection and information provision in departments or segments of operational flow where the volume of routine processes is high but also big time and money consuming. Beyond the immediate and measurable benefits of various key performance indicators, the implementation of such systems within organizations - regardless of their nature - raises a rather thorny issue, namely the relocation of human resources that is practically removed from current attributions and tasks for which it is qualified. This article aims to assess as closely as possible the ethical aspects of RPA digitization and the effects that such technologies can have on an essential component of a company's capital: the human factor.

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