Business Excellence Models and Systems of Production
Business Excellence Models and Systems of Production

Author(s): Georgios Koripoglou, Michael Glykas, Thaleia Dima
Subject(s): Social Sciences
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: Business excellence; Business Excellence Models; Quality Management; Human Resources Management; EFQM
Summary/Abstract: The research is compiled to provide a thorough overview of nine well-known business excellence models (BEMs) applied in various countries and organizations worldwide. The literature survey included forty-five articles related to business excellence models as a highly useful framework for the improvement and assessment of Quality Management and Human Resources Management within several organizations. A total of seventy-six evaluation criteria emerged from the nine BEM overviews, which were grouped and presented as type “a” criteria and then classified into three categories (inflows, production, and outflows) presented as type “b” criteria based on the above study. The research findings point out that these critical factors connected to the most dominant of the seventy Business Excellence Models evaluation criterion “a” and of the organizational categories refer as criterion “b” can influence the application of quality practices or management initiatives at a firm.

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