Modern Supply Chain Quality Management in Bulgarian Restaurants
Modern Supply Chain Quality Management in Bulgarian Restaurants

Author(s): Maria Vodenicharova
Subject(s): Social Sciences, Business Economy / Management, Tourism
Published by: Udruženje ekonomista i menadžera Balkana
Keywords: QMS; ISO; ICT
Summary/Abstract: One of the most important factors in a restaurant's success is its supply chain. The present study aims to reveal the application of quality management systems in the restaurant business and to build a modern supply chain quality management (MSCQM) in Bulgarian restaurants. This chapter examines the criteria for evaluating the degree of application of quality management systems in the restaurant business, analyses quality management practices, and identifies opportunities for its improvement. The research used Bulgarian and foreign literary sources, results of research projects, statistical data, and analyses from conducted surveys. The conclusions are mainly aimed at revealing opportunities for creating modern supply chain quality management (MSCQM) in Bulgarian restaurants.

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