Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia — A Theoretical Modeling of the Development of Knowledge in Business Performance in the XXI Century - The Approach to Excellence
In the paper “Phases and Actions of the Evolution of the Concept of Quality in Canada and Australia — A Theoretical Modeling of the Development of Knowledge in Business Performance in the XXI Century - The Approach for Excellence” the authors present the basic features of the phases and actions of the evolution of the concept of quality in Canada and Australia, as a theoretical modeling of the development of knowledge in business performance in the XXI century in order to improve the organizational processes so fix at excellence can be achieved.
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