The Impact of Cyberloafing on Job Performance in Probation Service
The Impact of Cyberloafing on Job Performance in Probation Service

Summary/Abstract: The rise of digital technologies in the Workplace has changed the way employees use the internet during work hours. Cyberloafing, or using the internet for personal reasons at work, is on the rise in various sectors, including government institutions that provide public services such as the Probation Service. Probation Service specialists deal with the treatment of people under supervision with alternative sentences, making their work vital to individual cases and public safety. Study aims to explore probation service specialist’s job performance with regard to cyberloafing. Study adopted a qualitative research design in order to gain in depth the perspective of the probation service specialists. In this regard, focus group discussions with twelve probation service specialists were used to gather the necessary data. The study showed that probation service specialists do not use the internet much during working hours, due to their work overload and also due to their physical location of the workplace, being located near Prison 313, which is equipped with wave blockers. During quieter times at work, employees can browse the internet on their PCs. This allows them to relieve stress and temporarily shift their focus. It helps them manage emotional challenges and workload, contributing to their overall well-being

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