CALITATEA SERVICIILOR MEDICALE DENTARE ŞI SATISFACŢIA UTILIZATORILOR
DENTAL MEDICAL SERVICES QUALITY AND CONSUMERS SATISFACTION

Summary/Abstract: The health of individuals in particular and of the population in general reflects the quality of the society’s life and unrelentingly represents a chief factor in its development, and the health management is not a luxury but, on the contrary, a necessity. The quality management refers to the constant concern, on the part of the operational medical personnel (medical teams), to continuously improve the quality of health services through an efficient use of the available resources, in accordance with the expectations of patients and in resonance with the contractual stipulations suitable to the acquisition of services. The population evaluates the dental medical services by making a comparison with other similar units and, if those services meet their expectations, the consumers define the service as attractive. The cost of patient dissatisfaction is high, since it creates an unfavourable publicity on the competitive market, with consequences upon the efficiency of the dental medical service.

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