Balanced scorecard kao koncept vrednovanja kvaliteta akademskih biblioteka
Balanced Scorecard as a Concept of Evaluating the Quality of Academic Libraries

Summary/Abstract: The paper is about the evaluation of academic libraries and the application of the balanced scorecard concept in that process. The balanced scorecard concept was first introduced in the commercial sector, but its application was also soon extended to the non-profit sector. The introduction of the Bologna process at the majority of European universities, the mobility of students and teachers, ass well as the needs of the modern labour market have forced higher education institutions to adjust their organization and activities to practical needs, which has significantly affected academic libraries as well. The successful performance of libraries is in the interest of many stakeholders. Institutions providing funding need justification for their investments in libraries. Users, as the consumers of services provided by libraries, want to be served in a timely and appropriate manner. Library staff, whose motivation and competence makes libraries what they are, also require verification that their work is successful, but also guidelines for their future activities. Finally, there is the state and the society as an environment in which the influence of libraries can also be seen, be it through the proliferation of information literacy, promotion of democracy and civil liberties through free access to information. They too need information on the performance of libraries.

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