Politička transformacija i uvođenje potpunog upravljanja kvalitetom (TQM) u javnu upravu Bosne i Hercegovine
The Political Transformation and the Total Quality Management (TQM) Introducing into the Bosnia and Herzegovina’s Public Administration System

Summary/Abstract: This paper deals with a specific initiative consisting of introduction of the Total Quality Management in the B&H Public Administration as a specific area of New Public Management within the program of public administration management reforms, which has been implemented for the last thirty years worldwide. That initiative led to the development of the Total Quality Management within public administration as the special model that should increase the quality of public administration work and providing of better services for the citizens. The paper is analyzing in particular the Bosnian state’s party organization transforming process from single-party socialist system to democratic multi-party one throughout the transition process. Furthermore, the paper provides analyses of public administration condition, political context as the environment in which the process of public administration reforming in B&H takes place. The paper’s fourth part is giving an analysis of the European Principles for Public Administration, and of the Bosnian administration’s complying with European regulations. The core of the paper examines the possibility of introducing the Total Quality Management into the public administration of Bosnia and Herzegovina, analyzes obstacles and possibilities of introducing of such initiative, and in particular, examines the very procedure of the TQM implementing within the public administration, in order to help Bosnia and Herzegovina implementing its reforms faster and better, thus fulfilling the conditions needed for the ascension in the European Union.

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