VAŽNOST VERBALNE I NEVERBALNE KOMUNIKACIJE
IMPORTANCE OF VERBAL AND NONVERBAL COMMUNICATION

Summary/Abstract: The intention of this work is to present psychological aspects of verbal and non-verbal communication in every day life. All of us use verbal communication while non-verbal communication is often forgotten or is put in the second place. The importance and value of verbal and non-verbal communication will be presented in this paper. The purpose of this work is to compare these two ways of communication in order to realize their values and failures or to promote using a proper combination of these two ways of communication in everyday life, especially in public relations or formal negotiations, etc. Non-verbal communication is getting its importance in these days in a practical way. Namely, it should be more presentable or ‘loud’ and visible to people who consider that silence and quietness are not welcomed and that these two non-verbal ways of communication are of a negative perspective. This is true in some situations, but in most cases silence is a sign of wisdom, which is often emphasized but not practiced in life. It is necessary to provoke people to think, to read signs of body which people usually use unconsciously in order to supplement their speech. For often, and this is proved in practice, the strength of non-verbal communication is more influential than that of the verbal one. Non-verbal signs are promoters of a hidden message and sense which could provoke confusion if they are not in agreement with the verbal signs. The other name for non-verbal communication could be “reading between the lines”.

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