TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION SERVICES BASIC PRINCIPLES
TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION SERVICES BASIC PRINCIPLES

Summary/Abstract: Before we talk about Total Quality Management in Higher Education, we must perfectly understand the main characteristics of education services. Then, we must acknowledge the dimensions of quality in Higher Education and its approach in the education context. Knowing the above mentioned, we can establish a starting point in what it means the foundation and coordination of a system, address exactly to the quality assurance in the education services. This paper aims to describe the main concepts involved of TQM for higher education service.

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