Viral Marketing Instruments and Consumer Attitudes Towards Brand
Viral Marketing Instruments and Consumer Attitudes Towards Brand

Summary/Abstract: Viral marketing influences the perception of a brand as well as the strengthening of its posi-tion. It is also a useful tool in evoking particular emotions towards a product before launching a promotional campaign. The aim of our research was to analyse and assess the influence of viral marketing on consumer attitudes towards Pepsi and Coca-Cola brands. Data was collected with the use of the interview method based on a questionnaire. Respondents answered questions about their attitudes to using social networking services as a medium of communication and a tool that forms market behaviours. The questionnaire was distributed either as an attachment to private email messages or a post on Facebook, Twitter and Goldenline and it included a link to Pepsi and Coca-Cola commercials. The respondents were asked to name the emotions evoked by these commer-cials and decide, if they would share these commercials with their friends. Information and com-mercials posted on social networking portals may shape the perception of a brand or company. Thereception and influence of the viral marketing depends on the attitudes of consumers and their experiences with the product. Users and loyal buyers of the product are a much more sensitive group and participate in spreading viruses. The willingness to share the post is higher if the com-mercials convey positive emotions. Social networking services help brands build relations with their customers, they are a source of information about sales or the brand itself. Viral marketing is mostly used for promoting products and services and because of that it can influence the way a company is perceived by consumers. Interesting and entertaining content becomes popular and well-known via the system of sharing posts with friends.

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