Application of process benchmarking in improving the functioning of public administration
Application of process benchmarking in improving the functioning of public administration

Summary/Abstract: Growing civic awareness among citizens leads to a greater and more active participation in local and regional management. The standard of providing public services, based on the traditional model of administration, is becoming inefficient. Thus, methods for improving public administration should be developed. The aim of the paper is to present the possibilities for using process benchmarking as a tool to improve public administration in Poland.

• Details
• Contents