Zmiana w podejściu do konsumenta w marketingu 3.0
Change in the Approach to the Consumer in Marketing 3.0

Summary/Abstract: An aim of considerations is to present changes in the approach to the consumer within the framework of marketing 3.0. In her article, the author used literature studies and carried out research by the desk research method on secondary sources. In the article, she made use of reports of 2013 as well as her own studies carried out for the purpose of publication entitled Zarządzanie niematerialnymi wartościami przedsiębiorstw [Managing enterprises’ intangible assets] (Rzemieniak 2013). Marketing has moved from the stage of focusing on the product (marketing 1.0) to the stage of focusing on the consumer (marketing 2.0). At present, firms have been widening their fields of activities and do not focus only on products and consumers but also on social matters at large. Marketing 3.0 is a stage where enterprises do not focus on the consumer but the human being and values represented thereby. Marketing is very strongly combined with macroeconomic phenomena. When there changes an element of the macroenvironment, then also change consumer behaviours what, in turn, leads to changes in marketing activities. The enterprise is an entity collaborating with a network of partners: employees, distributors, sellers, and suppliers whose conscious choice provides a strong competitive advantage. Therefore, the enterprise must share its mission, vision, and values with team members. The enterprise generates profits creating high value for their consumers and the remaining part of the environment. In marketing 3.0, enterprises treat the consumer as a strategic departure point and they are ready to look at them through the prism of complete humanity where profitability is balanced by corporate responsibility. The article is of the theoretical nature.

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