Zaufanie w sprzedaży
Trust in Sales

Summary/Abstract: The purpose of this article is to examine the impact of trust on company’s performance, particularly the increase of sales and customer’s loyalty. For this purpose, there was carried out measurement of customer confidence with sellers, what was compared with the sales report of the company. The measurement of trust was realised by a postal questionnaire interview. Survey questionnaires were sent to customers (traders) together with the purchase invoices. The highest sale was recorded in the group of customers with the highest level of confidence. A similar situation occurred in the case of customer loyalty. Clients with the highest level of confidence were the most loyal and bought the most. The smallest purchases do customers from the group with the lowest level of confidence. Trust is one of the most important factors shaping consumers’ decisions. Enterprises should build their relationships with the customer based on trust. Research confirms that this action is extremely effective. The article is of the research nature.

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