Konkurencyjność przedsiębiorstw usługowych w Polsce
Competitiveness of service enterprises in Poland

Summary/Abstract: The contemporary markets are characterised with the commonly observed intensification of competition processes. This phenomenon does not omit the service sector, either. Growth of importance of services in the economy and developments occurring in the sphere of consumption make this sector more and more attractive. In consequence of development of the service sector, there is growing competitive pressure in it what forces enterprises to undertake actions aimed at shaping competitive advantage. The key thereto is a proper use of the resources and instruments deciding enterprises’ competitiveness. In his article, the author presents the issues of the essence of competitiveness, its determinants and instruments in the market for services. Based on the results of empirical research carried out among the managerial staff of service enterprises operating in Poland, there is made evaluation of the importance and degree of application of the instruments of competition as well as there is diagnosed their own evaluation of competitiveness of these entities, taking into account its developments during the economic slowdown of 2008–2010.

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