Book Review: Directions of Development of Public Administration in Poland
Book Review: Directions of Development of Public Administration in Poland

Summary/Abstract: The cognitive purpose of Daniel Rzeczkowski’s book is the explication of the reasons of a gradual decline of Poland’s position in the international ranking of innovativeness of the e-Government sector. The ranking is prepared every two years by the UN. According to the basic claim of the work, that objective cannot be achieved without transition to a local level and explaining how the public sector of administration works, and how it functions at the level of communes. This entails using case study as one of the basic research methods. The reasons for the selection of the Warmia-Masuria Province have been made clear in the work. The research hypotheses assumed by the author have inclined him to undertake research on human capital resources on a wider scale in the above-mentioned province. On the one hand, the web pages of commune offices, and the bulletins of public information placed there, are evaluated as potential innovation carriers and, on the other, what we have here is a unique attempt at the identification of systematic errors in the process of public services rendering. In connection with the latter, the author refers to the hypothesis of rational expectations. The research issue raised in the work should be regarded as non-trivial and practical. Also, the innovatory approach consists in proposing methods of comprehensive evaluation of the public administration sector at the level of communes. Besides, the book has certain theoretical advantages. The conclusions drawn on the basis of the empirical research have allowed the author to propose development of such a model of perception gaps, in which local and central multimedia customer service offices would become a mechanism for the elimination of the gaps.

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