Management of Public Services in the Field of Transport – Assessment of the Functioning of the Communication Company
Management of Public Services in the Field of Transport – Assessment of the Functioning of the Communication Company

Summary/Abstract: The aim of this article is to present the theoretical and empirical aspects of the management of public services in the field of transport on the example of a company dealing with a service which is the collective transport of people in the city of Łódź. In the theoretical part, the paper presents a transport service as a part of logistic services – defined the notion of service and its features, and then determined what the logistic service is (with particular focus on the transport service). The empirical part of the work presents the characteristics of Miejskie Przedsiębiorstwo Komunikacyjne – Łódź Sp. z o.o. (MPK Łódź Sp. z o.o.) and compared the results of two surveys conducted in August – October 2017 and December 2017 – February 2018, addressed to residents and users of public transport in Łódź. The research objective was defined as: assessment of the transport system of the city of Łódź regarding the level of delivery of public transport services after the introduction of a new transport system in the city.

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